ISO 9001 (Quality Management) Implementation
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Address:
Delmas Campus
Plot IR 202 Leeupoort road, Delmas, Mpumalanga
Pretoria Support Office
Plot 146, Luiperd Street, Tierpoort Pretoria East, Gauteng
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Phone:
Delmas: (+27) 10 001 4320
Pretoria: (+27) 12 811 7310
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Email:
info@buhle.org.za
ISO 9001 (Quality Management) Implementation
Deliver excellence every time; boost customer trust and streamline your operations with world-class quality control. This practical 3-day course shows you how to build, document, and improve a Quality Management System (QMS) aligned to ISO 9001:2015. Learn the process approach, risk-based thinking, internal auditing basics, and how to get audit-ready for certification.
Challenges & Solutions
In the ISO 9001 (Quality Management) Implementation course, participants learn to tackle common quality challenges and embed a culture of continual improvement across the organisation.
Challenges
Common obstacles include:
Inconsistent processes leading to rework and waste
Customer complaints, poor traceability, and unclear responsibilities
Audit readiness gaps and weak document/record control
Solutions
This course provides practical solutions such as:
Map core & support processes, define owners and KPIs
Apply risk-based thinking: build and maintain a risk & opportunity register
Implement document & record control, nonconformity and corrective action (CAPA)
Plan internal audits and management reviews to drive continual improvement
Learning Outcomes
Upon completing the ISO 9001 course, you will be able to:
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Explain the purpose, structure, and key clauses of ISO 9001:2015.
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Apply the process approach and PDCA cycle to operational workflows.
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Define QMS scope, quality policy, objectives, and measurable indicators.
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Create basic SIPOC/process maps and write clear procedures and work instructions.
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Implement risk-based thinking using a simple risk register or FMEA concepts.
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Establish document & record control, nonconformity handling, and corrective action.
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Plan an internal audit programme and prepare for external certification audits.
Leave with a practical action plan to align your QMS to ISO 9001 and improve customer satisfaction, efficiency, and compliance.
